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FAQ

The most common problem that users face while using or installing our blogger templates is that you can read and get a solution easily.

1. General Questions

1.1. What is Blogger.com?

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Blogger is an online content management system that allows you to write and share your information worldwide. It was discovered by Pyra Labs, but in 2003, Google purchased Blogger in a close, secure deal. The CEO of Blogger is currently Brett Wiltshire. Check Blogger Team Story.

1.2. What is a Blogger Template?

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A blogger template is an XML file created using HTML, CSS, and JavaScript, which is used for design purposes on the blogger platform to share your website information professionally.

1.3. Can I use Edgy Themes in WordPress?

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No, our blogger templates only work with the blogger.com platform. They will not work with other platforms like WordPress or Wix.


2. License Questions

2.1. What is a License Key?

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A license key is a secret, unique code that verifies the original purchase and provides technical support. It is not used for any other purpose.

2.2. Where can I find my license key?

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You can easily access your license key from your dashboard: Gumroad.com >> Library >> Your products. We also sent the license key by email.

2.3. Can I remove the footer credits in the free version?

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In the free version template, you cannot remove the footer credit. It’s against the law, CC 3.0 attribution, and DMCA copyright action to your website.

2.4. What is the difference between free and premium licenses?

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The premium templates provide fully advanced features, plugins, and shortcodes, including 12 months of technical support and unlimited lifetime updates. At the same time, the free version templates do not have any features.

2.5. How do you activate the license key?

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The license key does not need to be activated. It is only used for products, verification, and technical support.


3. Commons Issues

3.1. Why can’t I install or upload the template?

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All the templates are published here and tested under various conditions, where they work perfectly. If you encounter any issues, please visit the documentation page.

3.2. I have 10+ posts, but only five are on the homepage. Why?

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If you have posted enough on your Blogger dashboard but your website only shows two or three posts, this problem occurs due to Blogger's 1MB limitation. This issue arises due to having too many HTML codes or junk data. You can insert a page, jump break, or use clear text format to delete junk data created by copy-pasting it in your posts.

Use Clear Text Format Method
1: Go to Blogger > Open Posts.
2: Then Select all the text.
3: Tap on Clear Formatting Clear Formatting.
4: Done! Save the post.

Note: Your changes will be lost after applying “Clear Formatting” to your posts. To save your changes, use our Notepad Editor Tool. Read more about how this tool can help you.

Use Jump Page Break
1: Go to Blogger > Open Posts.
2: Then, put the cursor below the first paragraph.
3: Then, Tap on Insert Jump Break Insert Jump Break.
4: Done! Save the post.

3.3. Why is the free version template automatically redirected to another website?

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The website automatically redirects to our official store when someone removes the footer credit in free-version templates. So please do not edit or remove the footer credit of our website.


4. Support Questions

4.1. How do I get the new update for my template?

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We will notify our premium buyers by email regarding any updates. You can also manually get your update through the Gumroad dashboard.

4.2. Why are my ads not showing on your template?

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There is no connection between ads not displaying with the template and this rule; it occurs when anyone changes the template. Google AdSense takes some time to display ads again from advertisers. You have to wait more than 48 hours.

4.3. Why are only 2 posts showing on the popular post gadget?

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The Blogger default popular Post gadget needs sufficient views on your post to display correctly, so please get new opinions if you are posting and not showing popular posts.

4.4. How do we show category-wise posts on the homepage?

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Our documentation explains everything (including features, plugins, and label use). Please visit and read it carefully.


5. Payment Questions

5.1. Why is the template not received after payment?

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When you complete the payment, the template will be immediately sent to your email, and you will also receive a download button. You can access your dashboard at any time to download the template file.

5.2. Why were my debit cards rejected on your website?

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Our payment Gateway already supports various types of standard debit/credit cards. It's unfortunate. If your card is not working, please ask your friends or relatives for help using their card.

5.3. How do I pay using other sources? (e.g., Crypto, Bank Transfer, Paypal, etc.)

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Yes, we can provide you with different payment methods that are suitable for you. Please contact us. We will help you.

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Lily Alan
Lily Alan
Edgy Templates Support
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